I gave this product one star for two reasons: 1. I received either a defective product or the wrong set of screws to attach the basket to the bracket and 2. the communication with EPAutoDirect was less than helpful. I emailed the company when I found that the screws that came with the product didn't work. I was pleasantly surprised when the company responded relatively quickly. However, the company stopped responding when I emailed them back to let them know that the solution they suggested did not solve my problem. I am very disappointed as I bought this product based on the product review and the seemingly easy assembly.
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