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Tajikistan, Dushanbe
1 Level
720 Review
43 Karma

Review on sprookber by Brian Barnes

Revainrating 2 out of 5

Swifter Falls Customer service is lacking

I was eager to check out Sprookber's online store as a die-hard outdoor fan because of their reputation for high-quality outdoor products. But in the end, I was unimpressed with my encounter. Despite having a wide assortment of sports and outdoor equipment, Sprookber's customer service is far from ideal. When I contacted their customer service department with some queries about a specific product, I was faced with a lack of reaction and unsatisfactory responses. Additionally, some of the items I ordered fell short of my quality standards. Despite the fact that Sprookber positions itself as a premium outdoor gear company, some of their products seemed shoddy and did not hold up well in the elements. Overall, even while I respect Sprookber's dedication to making high-quality outdoor equipment, I am unable to recommend them owing to their poor customer service and a few unsatisfactory product experiences. There are better solutions available if you're seeking for high-quality outdoor equipment and excellent customer service.

Pros
  • Shipping that is both quick and dependable.
Cons
  • Website was cumbersome to use.