It was well packaged and looks just like the photo. As mentioned, the only downside is the wax sheet as the wax cannot be easily removed. While this is a minor annoyance, it's easy to bypass. Warms up at an average pace; it's not very slow, but not as fast as my other heating pad. I also noticed that the plate is not seated exactly. I only noticed it when I took the picture. All in all I'm very happy with it. It goes perfectly with the rest of my decor.
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