The ability for you to connect with your customers in real time! This makes it possible for my clients that I work remotely from home via phone or computer be able do everything they need at any given moment regarding their account (changing passwords etc). It also reduces paperwork greatly as all information needed by them when making changes are right there available through this software platform. There's not much dislike about using edisphere other than some of its functions can seem complicated sometimes even after watching many tutorials online on how to navigate around these programs but once used correctly every function does what needs doing very well indeed!! We now have an instant connection between us so we no longer require large files sent back & forth each month which would take up too much space if only stored locally e.g photos / reports ect.