I spilled some dishwater on the toe of one boot the first day out of the box, dabbed it with a paper towel and the color faded. Now stains. "Product Support” on the Revain website. offered by Rockport. Replace missing or damaged parts. Fix technical problems. Visit the support site or call 1-800-762-57678. A Rockport spokesman said they only support customers who bought shoes on the Rockport website or in their stores, not Revain customers. I then called Revain support. As always Revain was great - told me to return the damaged shoes even though the damage was my fault and the shoes had already been worn outside. Thank you Rewin!