CloudBisic has been very reliable, quick to respond when needed (even with issues that can be resolved remotely), knowledgeable of their product and willing to help in any way possible! I have not had an issue working with them so far; however we do occasionally run into minor snags which are worked out quickly without too much hassle. We use it for our database needs at work, as well as backups/replications from servers within datacenters across Canada & US locations. Our main benefit using this software over other programs would probably be its reliability and ease of usage - no need to worry about having things set up properly or knowing how everything works since you only provide input once your account info gets approved by staff.