I spent a lot of time researching vacuum seal bags for a basement reorganization product I am doing. I settled on these for the "lifetime guarantee” plastered all over this product page, all over the package of the product, and all over each individual bag in the box. They are pricier than others on Walmart but I wanted ones that would seal and for which I’d have recourse if they didn’t hold long term. I used a few one afternoon and came back the next day to see that 2 had held their seal, while 1 had re-inflated. I repacked it, resealed it, revacuumed it, following the instructions to a T, for the second time (after having done so successfully with the others as well), before reaching out to the company to see them honor this guarantee they are so proud of, I wanted to be sure it wasn’t a mistake of my own. The bag still reinflated the next day. So I reached out. I am still within the return window for this product but I wanted to see if they would honor their product* guarantee for the future, down the road, when I wouldn’t have purchase information or the ability to get a refund from Walmart as a fall back plan. After about the 4th email correspondence I had with their customer service team and jumping through every single hoop they asked me to jump through- I started to realize the unlikelihood that this was a company eager to honor the guarantee about which they boast. It was like pulling teeth. Companies that are willing to honor their professed guarantees usually do so without such begrudging. I spent way too much time this afternoon typing and re-typing, sending and re-sending emails and screen shots and photos, and in the end- SHOCKer, they said they couldn’t send me replacements because of an issue with the seller I’d purchased from. Now, this review is on this product page. This is the page from which I purchased. At the top of the page you can see the link "Visit the Space Saver Store”, and if you click it you can see this is clearly their brand, their products. But there are a variety of authorized sellers on Walmart selling from this page. Furthermore, how does that affect this "lifetime” guarantee? What if in 4 years my bags reinflate? I no longer have the purchase info let alone the ability to make a return for a refund. How long is "lifetime” if you have to have the precise purchase info and by the way if it wasn’t purchased from the right seller, the guarantee is void…? What kind of product guarantee is that? That isn’t a PRODUCT guarantee. It is not any kind of guarantee at all. Any store online or otherwise will refund or replace an item you purchase from them that turns out to be defective. That isn’t a special offer— that’s just a basic expectation. It certainly isn’t a guarantee pertaining to a specific product’s life or quality at all.Bottom line: Don’t spend extra on these. Fresh out of the package, one was defective, and it was purchased right here on Walmart, 22 days ago, and they wouldn’t honor their "lifetime replacement guarantee”. If you’re fortunate enough to get a case with bags that work, that’s great, but know that you’re paying extra for the guarantee that when they inevitably stop holding their seal, they will be replaced— and they most definitely will not.
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