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Jordan, Amman
1 Level
698 Review
53 Karma

Review on esgarden by Mike Calderon

Revainrating 3 out of 5

Failure to Provide a Seamless User Experience at the Esgarden Online Store

I recently had a frustrating and disappointing purchasing experience at Esgarden's online store. As a product manager, I had higher expectations from a business that specializes in home improvement and takes great pleasure in being creative. First off, the website's user interface is dated and complicated, making it difficult to navigate the site and find goods. A seamless purchasing experience is significantly hindered by the site's slow loading speed. Second, the product descriptions lacked crucial information that consumers need to make wise purchases. They were poorly written. Customers might purchase the incorrect products as a result of this lack of information, which would eventually make them unhappy with the business. Thirdly, there were few payment options and a lengthy, laborious checkout procedure. This subpar checkout process can be a major deterrent to finishing a transaction, resulting in abandoned buying carts and lost sales. Last but not least, the customer service was poor, with long wait times and unhelpful staff who seemed unconcerned with the requirements of the customers. Esgarden's website generally falls short of providing a smooth user experience, which is essential to any effective e-commerce platform. I can't endorse their web store to anyone who values their time and seeks a simple shopping experience in my capacity as a product manager.

Pros
  • Delivers pleasant feelings
Cons
  • Product availability and stock amounts that are inconsistent with one another.