The support team was very helpful with all questions that I had. They made sure my printer was set up correctly and were always available when I needed them. Sometimes it would take some time for the support team to respond but this was not an issue for me. It was great to have a service provider that was so efficient. I wish there was more options to customize the software to meet my needs. We had issues with printers not printing properly and sometimes taking a long time to print. I also had problems with the printer being slow to load images into documents.