I like that it's easy to use. It makes scheduling calls very simple and convenient. The customer service is great, they are always willing to help you out. I wish there was an option to have more than one person on the line at once. Sometimes you need more than 1 person to take a call but Back Office Betties only allows 1 person per call. I highly recommend this product if you're looking for a reliable phone system that will meet your needs. I've been using Back Office Betties for about 2 years now and haven't had any problems with it. I'm able to schedule calls and pick up my voicemails without having to leave my desk.