Bought before a trip to Europe as a reliable daypack. I followed the instructions, installed the locking pin and tested it a few times before proceeding with the backpack. After that, my code to unlock the lock stopped working. I've tried all the troubleshooters but to no avail. The locksmith eventually cut the lock, they analyzed the lock and assumed the lock was back in a code reset state. Instead I bought a new inexpensive but durable lock (with key). Had this happened while I was in Europe there could have been disaster if my passport and/or money had been in my pocket at the time. The rest of the backpack's parts and features were great and worked as advertised. I would recommend this case but you might consider buying a new padlock and using it in place of the one provided.
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