It was easy to get started, sound quality was great, calls were clear. The noise cancellation wasn't very good, but I was fine with that. The earbuds intermittently fell out when my head was tilted (e.g. when lying on my side); My Bose headphones handled this situation very well. Due to their size and use of bluetooth it would be nice if they had a 'location' feature via an app or something as blacks can easily get lost in the dark or on dark carpets. I liked them so much that I started using them all the time and after 1-2 months the sound in the right earbud disappeared. Everything I've read on the internet said a restore or hard reset, but no re-pairing or reset fixed the problem. The controller still works, so definitely defective. I tried to chat online with the support team which didn't work so I had to email the request. We'll see what the after-sales service does, but now I regret not having received a more trouble-free product even though it was a lot more expensive.
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