I really liked the easy to use system with all its functions, very clear instructions. Sometimes there is lag or slow performance but it's all part of using cloud. My biggest issue is always getting technical support when needed. Sometimes it takes up to two days before you get some feedback from support teams (even if they ask repeatedly via chat). If your looking for something reliable then go for this! You can trust it 100%. There has never been any issues! As stated above, sometimes the user experience isn't as great because of lags on website. This doesn't normally last too long however, so don't worry about that. Hosting multiple websites for myself, business related purposes such as domain registration, hosting emails etc. I like how easy it is to create new accounts with them! The support team responds very quickly too which makes things easier when you need help or advice from time to time as well!! Can't really think off any downsides at this point but if there was anything then maybe they could improve their pricing structure? It's great having all your hosting needs under one roof rather paying multiple providers separately each month (which can be quite expensive!).