Firstly they need to advertise that they are not 5% of the sizes advertised, secondly if you order a 10.5 width you were looking for to have. since you have to deliver this size over several months and don't oversize 10.5, your damping breaks down very, very quickly. They don't meet every conceivable business standard. Promise too much, deliver too little and do it badly. In other words, they even pull you badly.