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France, Paris
1 Level
747 Review
57 Karma

Review on Osimir by Matthew Richards

Revainrating 1 out of 5

Poor Customer Service at Osimir's Online Store: A Frustrating Experience

I was eager to check out Osimir's online store because they were described as a top supplier of tools, home improvement items, lighting, and ceiling fans, and I appreciate taking on home improvement projects. My encounter with their online store, however, was extremely frustrating. Poor customer service was one of the major problems I ran into. Every time I had a query or issue with my order, it seemed like the customer support staff was ill-prepared to address it. They didn't respond to me and seemed uninterested in assisting me with any problems. The website was also cumbersome and challenging for me to browse. Finding particular items was difficult due to the products' and categories' unclear organization, and the search feature was ineffective. When I did locate the items I required, many of them were either unavailable for online ordering or had run out of supply. My overall impression of Osimir's web store was disappointing. It was a frustrating encounter due to bad customer service and a challenging website. I value convenience and ease of purchasing, so in the future, I'll be turning to other online merchants for my home renovation requirements.

Pros
  • Customer support based on extensive domain expertise
Cons
  • shipment snafus