The first screen received did not work fully. Some areas of the screen worked and others didn't. I contacted their support team. They immediately sent a replacement. The exchange works great! So, good customer service and if the item you received is defective for any reason, you will most likely be dealt with properly. I do not recommend their installation instructions. Photos are blurry. Be sure to watch the installation video online. Be careful when connecting the home button. There is a small lever that needs to be lifted to release/connect the cable. I hope they revise their instructions.
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