Product comes in original packaging. Will not fit in shipping container; I just put the shipping label on the box that you would have received if you bought it from stock in the store. I took the scale out of the box; were not damaged. I inserted the included batteries and set the scale on a flat, level surface according to the instructions and "press firmly on the glass to turn on the backlight". I did this, the scale would not turn on, checked that the batteries were in the correct position (polarity), bought new batteries and repeated the process with similar results. The scales sat down on arrival, it's Sunday so support is unavailable, tomorrow Monday I have to wait until *AM (MST) for a call. Unsatisfied.
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