It is easy to use, it has great tools for remote access from any device with internet connection at home or office without using extra software like VNC viewer etc., also its free so i can't complain about anything in this point of view as well,, good job guys! Support team was very helpful even though they were not available all time during working hours (they are located outside my country).
I dont have much problem but one thing that comes into mind when dealing remotely via mobile devices - sometimes you need some kind refresh if your session starts getting disconnected due latency issues between countries/countries where servers reside- there should be better solution than just wait few minutes till reconnecting happens again.- Remote support over LAN connections works flawlessly now!!