The support team has been very helpful in solving our issues as soon as we contact them over email or phone call. They have provided us great advice to solve any problem that arises when using their product. Their system works smoothly all around Europe without problems of downtime nor slow response time. Sometimes it can be hard to find what you are looking for within your account but once found they help fix things quickly! No major dislikes about this software so far though I think there could always improve more features such as better search capability especially if searching from mobile devices (like smartphones). We use bestinet's cloud storage service which allows users access through web browser instead of having clients download files locally thus saving costs by not needing extra hardware installation/software licenses etc.