I like how easy it is to use, you can do so much with this software and its very user friendly. The customer service is also excellent, they are always willing to help you out and get your questions answered when needed. It's great that you can do so many things with this software, from data entry to invoicing. Also, you can track all of your clients information in one place. I dislike that sometimes there are errors in the system, but that is something that will hopefully be fixed soon. I have been using PankM for about 2 years now and I am happy with the way it works for me. I love being able to keep my client list organized, invoice them and even communicate with them through their dashboard.
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