I ordered this as a gift for my friend and when he opened it we found that one of the glasses was cracked. I contacted Nou Living and they responded quickly and sent a replacement glass with no questions asked other than a photo of the damaged glass and my replacement address. They were nice and it was painless! The decanter set itself is beautiful and the guy loved it. It's a good weight, feels durable and looks trendy! I appreciate the excellent customer service, so next time I want to buy another carafe I will definitely order from them!
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