The ease of use was my favorite part, everything is very simple (and if it isn't I can find out how). We have been able to automate our billing process for all customers with syncsort so we don’t need an accountant anymore! Our only complaint would be that sometimes there are errors in what some of us consider small issues but others might see as huge problems or bugs. But this does not effect any other product from trillsoft because they take care of those little things which makes me feel good about using their service. Automating processes has allowed us to scale better than before making sure everyone gets billed correctly every month.