Hose assembled and cooled; Now I'm even glad that the old one broke. I know it looks silly, but your hose is way better than the one that came with the shower head. I usually feel like most people like me get frustrated when something breaks due to the cost of replacement and the time taken. You have to replace it or have someone replace it, and of course you have to get used to something new. Your product was great. Your hose is now more flexible and durable. Good product. As for the negative reviews, I'm sorry to say that I really don't have much to offer; As an aside I wish the hose was a little longer as I use it to wash my kids who are babies and three (vertical issues).
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