I like that we can have our own website, which is easy enought to navigate with all its features! The customer support team are very helpful too as they always reply quickly when you email them or call up their helpdesk line (which i find most useful).
It would be great if there was more customisation options available at this price point - but it does what needs doing so well in my opinion :) We use web current communications services mainly because everything else out there costs wayyyy over £1000 per year!! This service has allowed us to build our presence online without having thousands spent each month otherwise.