The team at Intellinet has been very responsive to our needs in terms of getting up and running with their product quickly. They are always ready and willing to help us out as we work through any issues or questions. I would say they have an excellent customer service record for this type of software implementation. We haven't found anything that's really stood out as being bad about it so far! Their support staff is good but not great yet. If you're looking into implementing a CRM system, look no further than Intellinet. This was one of the best decisions we made when choosing vendors for our new CRM system.