Whenever you use a cable (every time you pull one of the ends out of the center circle) it's inevitable that the cable will get stuck in the reel/ gets stuck easily. The problem is that the USB-C cable is relatively thick and when twisted into a circle it curls back and forth a bit but doesn't fit properly. So when it unfolds, it pulls on the layer below, causing both to become tangled. This can be pretty bad if the cable completely refuses to slip out or roll back. If you fidget with it, it will come back eventually, but it's not smooth or easy. Don't think it's a cord that just stretches out when you need it and just rolls back up when you're done. Think of it more like a cable that needs to be properly unwrapped when you want to use it, and neatly plugged back together when you're done. If you do, you will love the product.
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