The support team contacted me quickly after learning of my dissatisfaction and offered various solutions. I have to say I was impressed as I hadn't asked them to contact me. I was planning to just return them but they were very concerned about my dissatisfaction and wanted to make things right. That impressed me a lot, because many companies have no doubts about their satisfaction. Good customer service in any store will always encourage me to give it a try. When the rings arrived we felt the bands were a little flimsy and flimsy. They looked amazing and the accented metal detail drew my husband and I to them (as we couldn't find anyone else making something similar). But we were looking for something thicker. After working with customer service we decided to keep the rings and give them a try. We've both been wearing them all day for the past few days. We only renovate the house where we work very hard with our hands. I work a lot in construction. Although they are thin they have held up well so far. The straps don't get caught anywhere, the metal part doesn't get scratched, they are very easy to clean. You'll even forget you're wearing it thanks to its comfort. I would recommend ordering your normal size. It may feel a little tight at first, but like all silicone rings...it will likely stretch a bit. If you purchase this ring or any other ring from this company and are not completely satisfied I would suggest contacting them before returning it. . They are more than willing to work with you to make sure you are happy.
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