The ability to have multiple people at one time answering phones, emails etc makes this program very helpful for my busy practice! There are many features I do not use but would like more options available as well - such as being able to add pictures of clients or staff members without having them saved already within their profile (this could be useful if your service has an option where you can "pin" images from social media).
If anyone doesn't know what they want out when signing up it's easy enough to change once things get rolling so no big deal overall just make sure there isn't anything else specific about how others will benefit by using vr before choosing!! Having access 24/7 with great customer support all around us was something we needed since our office hours sometimes run long into overnight shifts which made scheduling appointments difficult especially during holidays & weekends.