I like how easy it was for me to navigate through each stage of my work with ISG in completing our assessments & audits! They have very quick turn-around times, which allowed us to move ahead more quickly as we worked together to complete everything within budget/contract timeline dates. We've enjoyed working wISG's project managers (Karen & Laura). Their help has been invaluable - nothing negative at all about this program. There are no cons that comes up from any side when looking back over 2 years since implementing information governance management toolkit & learning process improvement tools into their organization! A great product overall though they do offer support beyond 1st implementation phase! As with most software programs there can be some initial setup training needed before you start using them regularly - but if your familiar or experienced enough then its usually not too difficult. Overall good experience. Managing workflow documents efficiently in compliance guidelines across multiple business units. I like that there are soooo lots options in every category! You can create more than one report, search for specific elements or even add different categories you want included within your reports/dashboards etc if needed - also great being able solve any queries with support team quickly via ticket system which was free-of charge too!! Nothing really :) but maybe some other tools outsource this task would be nice? And having access from mobile devices could help make life easier as well!