My most recent visit to LOCHAS for shopping left me with a sense that was less than enthralled. However, the reality is that the quality of the products they sell leaves a lot to be desired, despite the fact that their website features a vast assortment of home and culinary goods. The rug that I bought from LOCHAS was extremely thin and flimsy, and it did not have the level of durability that I had hoped for. In addition, the objects that they sold as home decor lacked imagination and appeared to be of poor quality. LOCHAS falls very short of expectations for a firm that promotes the excellent quality of its products and claims to supply them. However, their customer service was an experience that was much more disheartening than their items. When I tried to reach out to their reps with my issues, their representatives were useless and condescending. It is abundantly evident that the delight of customers is not a primary focus for this organization. LOCHAS is not a store that I would recommend patronizing in general. The company's products and customer service are not even close to being on par with what they advertise on their website, despite the fact that their website may provide an enticing first impression. You should put that money aside and look elsewhere for your needs in the kitchen and the home.