My husband has been using the watch for over 7 years and has struggled with it. He likes the watch very much. When his strap started to snap from normal wear and tear, I went to Walmart to have the strap replaced. You were in the dark. Found this one when I received it, the bracelet looked like it had already been opened and mixed up, undamaged. I didn't receive any literal instructions, just 2 pieces of straps in a small zipped bag. Having no information about the strap, I didn't realize that I needed a special screwdriver to remove the old strap and screw in the screws for the new one. This delayed the exchange for a few days, but luckily my husband was patient with me. Everyone who . replaced the band and my husband was super excited and can't wait to enjoy it for at least 7 more years.
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