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1 Level
1314 Review
32 Karma

Review on Micfo by Richard Payne

Revainrating 5 out of 5

One of most cost-effective ITSM tool I've ever used

The integration with other tools such as Slack or Salesforce was really helpful to keep track in real time about our customers' information flow during outages/maintenance windows etc.. Also it's very easy for us (and also any client) to see what are their current service level agreements so we can easily manage them if they fall short from meeting SLA expectations! As previously mentioned above there were no benefits at all when compared against competitors products like Zenoss which had more featureset but better price tag too!!

Pros
  • Easy Installation
  • Great management interface, even though quite simple.
  • Integration capabilities between different services provided by vendors that support ZENOSS platform i mean great product!!! :)
  • Ease of Use is good enough especially considering its low cost version
Cons
  • Some cons