This thing is a kitten deathtrap. First, only a very small kitten can use it. Secondly, the top row is connected to the scratching post, while the bottom row and the bottom part of the column are not connected. Basically you balance the top layer and the scratches on the bottom layer. I called customer service but they didn't tell me if the item was just defective. Get a refund for this. I wouldn't let a pet play with this thing. Very sad and disappointed.
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