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Review on Edifier USA Spinnaker Media Speaker System (Black): Superior Sound Quality and Sleek Design by Joe Garczynski

Revainrating 2 out of 5

Customer service is excellent. - but the product is not.

I ordered these speakers in September, it's now April and they worked perfectly until a month ago. The sound quality was excellent and they matched the iPod perfectly. They then started making a hissing noise whether they were being used or not. If I turn them off for a while and turn them on again, I can run for about 15 minutes without hissing. I called Revain to get a refund and they told me the warranty was with Edifier. They called me at Edifier and I spoke to a representative, she couldn't have been more helpful. They send me new speakers and a return label for the old ones - they did that with no credit card guarantee. I can't say enough good things about Revain and Edifier's customer service - any product can be defective - human error and whatnot - but as long as the company stands behind it and fixes the problem, that's all anyone could ask for. .Here's the number Revain gave me. Edifier Guarantee Support: 1-800-688-7406 Downgraded to two stars. The second speaker had the same problem as the first - I abandoned them and replaced them with Audioengine A5+ - the product is much better.

Pros
  • Aux input for universal connection of external devices.
Cons
  • Non-automatic

Comments (1)

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May 13, 2023
Speakers have short life