Everything is fine. . But it looks more solid in the promotional photo than it actually is. I hate to say it but the size of the 'basket' is ridiculous and the picture of a cat in a basket is misleading compared to the actual size. It's definitely designed for small to medium sized cats (little wiggle room or maneuver for over 10 pounds) to get up and down from level to level. It is also designed for mounting close to the wall. The "scratching post" and cushion are made of some kind of VERY coarse and spiky rope or twine. The texture is more like a cactus, I have never seen such a rough and raw material for this purpose. It's too gross and my cats absolutely avoid it. The "scratching post" in particular would be very uncomfortable to stand or sit on. I put a small towel in so they use that level to get to the top bunk. I give him "ah, okay." It's not the worst, not great. It would be fun for some much smaller cats, maybe as big as a kitten. I personally will not buy this item again. And for the record, my cats still use the box, it was taller than the tree.
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