We used this product since several years now with no problems at all! The customer support team helps you as much or even more than your own employees do - they are always ready an willing help when needed most of them speak English too which makes it easier sometimes then using Google Translate (which I actually prefer). This could be one reason why we had some minor issues in our last implementation but these were resolved very quickly by their Support Team without any additional costs involved like paying other consultants/developers etc.. Nothing really bad about GT so far although there was once someone who did not know how his system worked well enough because he never logged into my account before asking me questions what would have been easily solved if only explained better first hand :) Great tool overall though great value proposition from beginning till end including free trial period after purchase also included cloud version option available later just make sure u understand everything fully beforehand otherwise risk getting burned :D.