The dashboard is very easy to use for monitoring all of our sites with one tool! It makes it so much easier not having to go back and forth between tools trying to keep track of everything that needs attention.
I wish there was an option to have different levels of notifications depending upon what level you are at within their system (i.e., if you're in level 1 or 2). That would be helpful because sometimes we don't get notified until hours later even though something has been going wrong right away. Monitoring multiple websites from one place as well as keeping up-to date on any changes made by users across those sites.