I like that it is simple to use, easy for my employees who are not tech savvy or have limited training time available in their schedule when they do come into work with me at least once per week! It's also very user friendly so anyone can figure out how this software works without having any prior experience as far working within an office environment goes (I am able train them!).
The only thing i dislike about scope ar now would be if you could go back further than 5 minutes from your last search query but other then thats its great!! You don't need much more technical support staff because of all these features we were using before just didn’t exist anymore which was nice since our team has grown quite large over past few years - no complaints here really :).