The software works without any problems, it's easy to use as well! I have used this tool for years now - nothing ever went wrong with me or my customers while using them so far (except maybe one time when someone forgot his/her Outlook Password!). But then again that was not really our fault but more their own mistake of forgetting something they should never do in first place :D Great product from which you can always get your lost passwords back :) No real complaints here except sometimes if there is some problem during installation process such we are unable fix those issues ourselves due too lackings knowledge about computers etc., otherwise no major complains at all ;) Highly recommended! We had forgotten users' accounts after an employee changeover where he did forget most user account details including emails addresses & usernames itself :(.