I like how easy it was for me as well my team members (all levels) could use this easily without having any training at or knowledge about vi clarity products/services! It's not very user friendly when needing more complex functionality such our RDRM process flows which are similar across multiple clients - but we do have some great support from their technical specialists who can help us with those issues if necessary!! Do try out other modules within vclariry before deciding what works best because there really isn't anything negative i would say so far- just wish they had something better than rdrm processes flow mapping module available right now. Also make sure u check pricing options compared against competitors since sometimes its cheaper elsewhere especially considering additional customizations needed by users etc.. We were able solve most problems ourselves using basic functionalities however did need assistance occasionally via emailing them directly thoughoutt he year till recently where things became too hard due time constraints / lack availability internally.