I like that this program is easy enought anyone can use it with no training required.
The only downside i have found so far has been some of my contacts are not able to see me online which makes life difficult when trying to get things done asap but they do appear after a while if you keep using it! Have had nothing bad yet just minor niggles here an there from time to time but overall its great! Make sure your computer meets certain requirements before downloading otherwise you will be disappointed or frustrated. We've used softros messenger since we started our business at home 5 years ago now and never looked back.