My problem is more with Kootin than the product, probably a new label reseller. I have other fingerprint USB sticks but the one I wanted with key chain wasn't black from another supplier. I'm a manager and needed this on my retractable keychain so I always had it with me. This one works fine, well, the unencrypted part. I wanted to install it and for some reason the software was behaving stupidly and I couldn't set up the admin, he went and set it up without any code. MY PROBLEM: => I contacted Kootin through Revain and they told me to send them my email address. I did, they said "Amazon blocked your email address", have you ever had any problems with customers, shouldn't you know that? So I contacted them directly and their response was to send me a copy of the manual, they stated that the admin reset was listed in that manual, I checked the manual, it only explains how to set up admin, not how to reset it. , rejects me, etc. Waste of time. We're still working on fixing the issue, but be careful.
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