I like how easy it was for our team members (both internal & external)to log in from anywhere with an internet connection as well as share documents/files through dropbox or google drive at no extra cost! The only con i can think about would be maybe creating more ways so people don't have trouble finding things they want when searching using keywords we created within gipatis product suite such as customer service requests etc..
It wasn’t hard once you get used too but if your not familiar there are some tutorials online which will help guide them along way faster than waiting until someone else asks questions here :).