The ability of Fortress IQ, as with any SaaS product is that it works well for its intended use case but when you need more functionality (especially during implementation) your out of luck in terms of support from Fortresse or other sources like StackOverflow. It may have improved since my experience was at an earlier stage - however I would still recommend this software over all others given they are very easy to implement, simple, fast to train people up who can work across different disciplines such as Finance/Accounting/IT so there isn't duplication etc. We were looking into having one place where we could house our HR Information including employee information which also allowed us to extract data via API's. This meant less duplicate effort amongst departments within IT & finance teams meaning fewer errors.