The team is very responsive, always up to date with new features that are being added by our clients (we're an agency). They also have great support from their internal teams as well which makes it easy when we need help or questions answered quickly! As of now I don't dislike anything about this platform but there's nothing really bad either so no complaints here at all :) We've been using publicise since early 2018 mainly because they were one-stop shop solution provider - everything under 1 roof : media relations management, social listening & monitoring etc..