The software is very user friendly for anyone who has basic computer knowledge. It's also easy enough that even someone without much experience can use it! I really like how they have added in many different features such as tracking shipments with GPS coordinates which helps me keep track of where my packages are at all times. Also being able to add multiple drivers so we don't need to rely solely one person to be delivering our product. There isn't anything i dislike about this program other than maybe some minor bugs here & there but nothing major. If you're looking into something similar then definitely give them a try because their customer support team will help guide you through everything from setting up an account to using the system once its set up correctly. We've been able to save time since having implemented this software and reduced errors when sending out large orders due to not needing to.