My order arrived on the date stated by Revain as promised. The order was well packaged and arrived undamaged. Unpacking instructions included. However, one must be very, very, very careful when unpacking this item. The pillow is heavily compressed and wrapped very, very tightly with a protective plastic wrap to hold the compression in transit. You will need sharp scissors to cut through the plastic wrap to unfold it. Be VERY CAREFUL and cut VERY SLOWLY as you peel off the plastic wrap. As stated in the instructions, once the pillow is unrolled it will take several hours for it to take its full shape. This is the cutest dog pillow and I love it!
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