I give this product 3 stars out of 5 as the photos and videos were exceptionally clear for the time the camera was used. I bought this camera in June 2011 and the auto focus stopped working last week and you can't get a clear picture unless you are about 20ft from the subject as the camera seems to be stuck in the zoom position. I've searched and searched the internet and had no luck finding a customer service phone number. I would like to know how much it costs to fix the camera because I can't afford it at the moment. I expect a camera in this price range to last longer than this one. I was on vacation last week and was hoping to record an interview for a youth camp campaign. Very upset.