The phone is beautiful in every way, but there is no sound in the earpiece. The instructions that came with this phone were not specific to this phone but meant for a phone with a digital screen as if someone had this phone and sent it back with problems and someone just added some instructions. I do not know. There's also no volume knob/switch. I'm very disappointed because I got this as a birthday present for my mum for her new antique shop and she doesn't even need it. Please exchange it for another working phone.
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