They arrived vacuum packed. I mean flat flat flat! When you open the packaging, they fluff up pretty quickly. I have the quilted queen pillows. Please note that the quilting is only on one side of the pillow and is a very light, poor quality quilting. That being said, the real problem is that they don't support the head and neck. You'll probably need to use 3 of these pillows to get support. I also warn those who love soft pillows about the lack of support. Finding the right pillow is very difficult, I really hope you will listen to my review of this pillow. As a Vine reviewer, my goal is to share my experience with the products. May this review save you time, money and frustration. I do not recommend.
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